Questions/Comments
support@ShiitakeCenter.com
Payment Methods Accepted
We accept the following forms of payment at ShiitakeCenter.com: Visa, Mastercard, American Express, Paypal, Check and Money Order. Please send your checks and money orders to:
Shiitake Center.com
1041 North 450 West,
Springville UT 84663.
We are unable to accept C.O.D. orders or wire transfers.
Offline Ordering
We accept mail in orders. You can place your order online, and use the pay by check option. Then mail in a check or money order to: Shiitake Center.com, 1041 North 450 West, Springville UT 84663. We also take orders over the phone toll free at 866.948.4727.
Shipping Rates and Procedures
Shiitake Center.com ships all U.S bound package orders via FedEx Ground or United States Postal Service. Rates are based on current FedEx and USPS rates, your zip code, and the weight of the product. Foreign bound orders are currently not available in most cases due to custom regulations on our products. Please contact us at support@ShiitakeCenter.com if you have any questions about shipping.
Warranty / Guarantee Statement
ShiitakeCenter.com warrants and guarantees that our products are, during normal use, free from defects in material and workmanship. If this product does not function as warranted during the warranty period, contact ShiitakeCenter.com for repair or replacement.
Return Policy
Merchandise may be returned within 30 days of the original invoice date for a refund. All items returned for a refund are subject to a 20% restocking fee (if the item has been used and must be sold as used) For some products, many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions. We are unable to accept returns on Live Mushroom Kits. Please note if you are giving the mushroom patch as a gift: Each Mushroom patch can be held for 30 days until it needs to be activated. Pearl Oyster patches can be held for 1 week or less before they need to be activated (these will activate on their own if they are held for too long). The rest of our kits can be held for 2 weeks before needing to be activated or observed. Also, because they are live items and have such a short time before needing to grow there are no returns on Mushroom Kits. Our supplier will not take them back. They will offer assistance if the mushrooms are not growing.
Return Procedure
Please call us at 801-491-8700 to obtain an Return Authorization. Package the product in original packaging with all the original parts and paperwork. You will be asked to put the RMA # (return authorization #) on the box.
Security and Privacy
ShiitakeCenter.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: ShiitakeCenter. See our privacy policy for more information.
FAQ about our Shipping and Order Polices:
Do you ship to Canada?
We can ship from our location in the U.S. it just can’t be anything that is organic material (seeds, soil).
Do you ship internationally?
Same rules apply as Canadian shipments. Please call to place these orders.
How can I check the status of my order?
If you provide an email when you place your order, you should receive an email with the tracking information within a few days. If you do not receive an email, you can email or call us.
Do we ship to Alaska and Hawaii?
Yes if you call our toll free number someone can take your order, we ship those priority or parcel post mail.
Can I send a check?
Yes, our address is 1041 N. 450 W. Springville, UT 84663. You can either call us to get a total, or place the order online and mark as paid by check.
What can I do if I can’t get my order to go through?
Please either email support@shiitakecenter.com or call us 866-948-4727 to place the order.
If we are close to your warehouse, can we pick up our order to save on the shipping?
Yes! We have a small store front in our warehouse, if the order is large; please call beforehand so we can get the order ready for you. We are open 8-5 M-F.
Account FAQ
Q: Will ShiitakeCenter.com ever share my personal information?
A: Your information is stored in our secure servers and never shared with any other party.
Q: What can I do to recover my password?
A: Your password can be reset by contacting us at support@ShiitakeCenter.com
Q: What should I do if I want to change my personal information?
A: You can edit your customer profile under the "Your Account" tab after you log in.
